TINY LEADS’ TERMS & CONDITIONS

Tiny Leads’ target audience is not exclusively limited to the Sci-Fi & Fantasy fandom as well as the rest of all the happy chaps outside appreciating what goes under the label of Quirky&Epic but also includes everyone interested in giving model-making a go. Please find a reference as for the quibbling stuff known as legal notes below. Should you have any further question, please give us a shout at info@tinyleads.co.


Terms & Conditions in a nutshell


Terms & Conditions

Welcome to Tiny Leads’ web site (the "Site"). By using the Site, you agree to follow and be bound by the following terms and conditions concerning your use of the Site ("Terms of Use") and our Privacy Policy. We may revise the Terms of Use and Privacy Policy at any time without notice to you.

This page contains the terms & conditions. Please read these terms & conditions carefully before ordering any products from us. You should understand that by ordering any of our products, you agree to be bound by the terms & conditions stated herein.

By placing an order at www.tinyleads.co, you warrant that you are at least 18 years old (or have parents' permission to buy from us) and accept these terms & conditions which shall apply to all orders placed or to be placed at www.tinyleads.co for the sale and supply of any products. None of these terms & conditions affect your statutory rights. No other terms or changes to the terms & conditions shall be binding unless agreed in writing signed by us.

Product Information

We make every effort to obtain accurate product information including images, specifications and prices from our suppliers. We reserve the right to correct any errors in pricing, image, description or any other inaccuracy. We also reserve the right to refuse or cancel any order request based on any incorrect price, description or availability. Such corrections may be made even after an order has been acknowledged. If the price at which you have requested goods is incorrect you will have the right to cancel your order.

TINY LEADS produce high quality modeling kits under strict quality control measures. All products are intended for use by adult modellers and for collectors of 14 years of age and above and as such are not suitable for children. This product does not equate to a toy and is subject to cutting, shaping, puttying, gluing and painting for assembly as any piece of modeling. Models are supplied unpainted and require some cleaning and assembly before painting/use.

Special care must be taken when handling the products available on our website. Products damaged during handling, inspection, or processing by Customer will not be accepted for return.

Placing Orders

Order acknowledgements are emailed to Customers. The order acknowledgement is not a guarantee to supply, not a contract, and it is not an invoice. Customers should always check their acknowledgement to ensure that their requests have been entered correctly.

We reserve the right to accept or reject any order for any reason at our absolute discretion.

There is normally no minimum or maximum order.  But such may be specified or qualified in a particular promotion or offering. Some restrictions, such as, but not limited to, distribution rights and availability may also override.  For instance, certain items may have a restriction imposed of "one per Customer/Address" and/or geographic areas, e.g. UK only.

No Sales Contract is formed until dispatch of goods.

Payment

All products remain Tiny Leads’ property until full payment is made. The price applicable is that set at the date on which you place your order. Shipping costs and payment fees are recognized before confirming the purchase. If you are under 18 years old you must have parents' permission to buy from www.tinyleads.co.

All transfers conducted through www.tinyleads.co are handled and transacted through third party dedicated gateways to guarantee your protection. Card information is not stored and all card information is handled over SSL encryption. Please read the terms & conditions for the payment gateway chosen for the transaction as they are responsible for the transactions made.

Paypal Payment Process

PayPal advertises itself as the safer, easier way to pay and get paid online. The service allows anyone to securely pay in any way they prefer, including through credit cards, bank accounts, buyer credit or account balances, without sharing financial information.

Customers should note that when paying by PayPal the money will be debited from your account by Paypal for the FULL amount of your order, at the time of your order, irrespective of when the goods may be ready to ship. (See Pre-order section)

The PayPal service therefore, although extremely secure, is similar to, and handled as a cash transfer.    

Delivery

Shipment costs are divided by areas as follows:

SPAIN 5€

EUROPE 9€

REST OF THE WORLD 13€

Due the weigh ,if you order a book, shipment cost are:

SPAIN 7€

EUROPE 15€

REST OF THE WORLD 20€

This price list can be modified without further notice.

Every order is processed during the 24h next of receiving it. We ship the orders throughout the next 48-72 hours from processing the order.

Orders are shipped through Correos España with registered mail and tracking code. Tiny Leads is not responsible of the delays produced by the mail services in each country, but we do our best to avoid it.

Delivery Address: We shall deliver items only to the address given on the original order. Goods will not be delivered to dropship, pickup, accommodation, PO Box, parcel motel, hotel, or other anonymised addresses.  

Local Taxes

Please note that local charges (sales tax, customs duty) may occur, depending on your region and local customs duties. These charges are at the customers own expense.

Exchanges/Returns/Cancellations

Our Return Policy in short

- Contact Tiny Leads before returning any items.

- You can return the product within 14 calendar days of delivery.

- The product must be in new and resellable condition.

- To avoid any Customs charges please clearly mark the package 'RETURNED GOODS'.

- Want to switch to another product? You can do that, just contact us at info@tinyleads.co

- If a package is unclaimed you might have to pay a handling fee.

Please contact us at info@tinyleads.co before returning any items.

It is appropriate that the consumer controls the delivery to verify that this is accurate and error free. At the complaint, the customer contacts Tiny Leads and gives information relevant and the reason for complaint.

If there is a problem with any of the items that you have received please contact us immediately, time is of the essence as we only have a very narrow window in which to effect returns or make claims.

You can return the product within 14 days of delivery. The product must be in new condition. If the product is ruined or used the product shall not be refunded. Make sure to include contact information with the return and if possible, please provide us with a tracking number. Tiny Leads suggests you get a receipt and a package ID for the return from the delivery service, as it makes it easier to follow the return shipment if needed.

You must inform us of your decision to cancel by clear statement before the 14 day cancellation period expires: In all cases of a projected return you must notify us by email, telephone, letter or fax.. Email info@tinyleads.co with “return” and your order number in the subject line. In all cases we shall give you a returns authorisation number and return instructions.

Tiny Leads shall only be liable to refund (where applicable) up to the amount paid (if any) by the Customer for the goods returned along with outbound postage (if any). Tiny Leads are not liable for any other losses or compensation. Reimbursement will be made by the same means as payment was effected. All reimbursements are in Euros (€).

We may withhold reimbursement until after the returned goods have been received, or positive proof of dispatch is supplied.. Reimbursement is normally made within 14 days of receiving the returned goods.

If a returned item is shipped international, please clearly mark the package 'RETURNED GOODS', to avoid any Customs charges. Tiny Leads is NOT responsible for any return Customs charges made. Any charges incurred are the responsibility of the customer.

Transport Damage

If the product is lost or you, upon receiving, notice that the item has been damaged during transport, you should immediately report this to us.

Unclaimed Packages

For packages that are not cashed at your post office within 14 days, Tiny Leads reserves the right to charge you a handling fee to cover return shipping and freight companies' administrative costs.

Warranty

This warranty only applies if the product has been used in accordance with the manufacturer’s instructions under normal use and with reasonable care.

Force Majeure

Events outside Tiny Leads’ control, which is not reasonably foreseeable, shall be considered force majeure, meaning that Tiny Leads is released from Tiny Leads’ obligations to fulfill contractual agreements. Example of such events are government action or omission, new or amended legislation, conflict, embargo, fire or flood, sabotage, accident, war, natural disasters, strikes or lack of delivery from suppliers. The force majeure also includes government decisions that affect the market negatively and products, for example, restrictions, warnings, ban, etc.

Additional Information

Tiny Leads reserves the right to amend any information, including but not limited to prices, technical specifications, terms of purchase and product offerings without prior notice. At the event of when a product is sold out, Tiny Leads has the right to cancel the order and refund any amount paid in the best way. Tiny Leads shall also notify the customer of equivalent replacement products if available.

We normally process order requests in the same sequence as we receive them. Order amendments, changes and requests for extra items therefore have to be processed as new order requests.

All prices are in Euros (€) and include VAT where applicable.

Ownership and title in the goods does not pass to the Customer until full, cleared payment has been received, and goods have been delivered.

Overseas Customers

For avoidance of doubt: The same contractual stipulations apply to Overseas Order requests as to Spain. No Sales Contract is formed until dispatch of goods. Each contract so formed is specific to the items shipped. Other open “request to supply” orders will generate separate, individual, and unconnected contracts on the date each is dispatched.

We accept orders (requests to supply) from outside the Spain by Paypal only. Shipments to addresses outside Spain are sent, when goods are ready, shipping paid, as either full or part shipments. Overseas orders will ONLY be delivered to the confirmed Paypal residential address.

Please note that International Shipments are subject to Customs Inspection, clearance and possible allocation of excise duties. Tiny Leads cannot be held responsible for any delays or fees imposed.  

Intellectual Property & copyrights

All content of the website(s), Catalogue(s), brochures, newsletters, blogs or any other promotions or advertisements is the property of Tiny Leads. All content is protected by Intellectual Property laws and copyright.

Any other trademarks appearing on the website(s), in the Catalogue(s), on brochures, newsletters or any other promotions or advertisements are the property of their respective owners.

Use of Web Site Information

You may download, view, copy and print documents and graphics incorporated in these documents (the "Documents") from the Site subject to the following: (a) the Documents may be used solely for personal, informational, non-commercial purposes; and (b) the Documents may not be modified or altered in any way. Except where your use constitutes "fair use" under copyright law, you may not otherwise use, download, upload, copy, print, display, perform, reproduce, publish, license, post, transmit or distribute any information from this Web site in whole or in part without the express authorization of Tiny Leads. Pictures on the Tiny Leads Web Site are property of Tiny Leads and may not be used for commercial purposes without permission of Tiny Leads.

Disclaimer

EXCEPT WHERE EXPRESSLY PROVIDED OTHERWISE, THE SITE, AND ALL CONTENT, MATERIALS, INFORMATION, SOFTWARE, PRODUCTS AND SERVICES PROVIDED ON THE SITE, ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS. TINY LEADS EXPRESSLY DISCLAIMS ALL WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT. TINY LEADS MAKES NO WARRANTY THAT: (A) THE SITE WILL MEET YOUR REQUIREMENTS; (B) THE SITE WILL BE AVAILABLE ON AN UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE BASIS; (C) THE RESULTS THAT MAY BE OBTAINED FROM THE USE OF THE SITE OR ANY SERVICES OFFERED THROUGH THE SITE WILL BE ACCURATE OR RELIABLE; OR (D) THE QUALITY OF ANY PRODUCTS, SERVICES, INFORMATION, OR OTHER MATERIAL PURCHASED OR OBTAINED BY YOU THROUGH THE SITE WILL MEET YOUR EXPECTATIONS.

ANY CONTENT, MATERIALS, INFORMATION OR SOFTWARE DOWNLOADED OR OTHERWISE OBTAINED THROUGH THE USE OF THE SITE IS DONE AT YOUR OWN DISCRETION AND RISK. TINY LEADS SHALL HAVE NO RESPONSIBILITY FOR ANY DAMAGE TO YOUR COMPUTER SYSTEM OR LOSS OF DATA THAT RESULTS FROM THE DOWNLOAD OF ANY CONTENT, MATERIALS, INFORMATION OR SOFTWARE. TINY LEADS RESERVES THE RIGHT TO MAKE CHANGES OR UPDATES TO THE SITE AT ANY TIME WITHOUT NOTICE.

Limitation of Liability

IN NO EVENT SHALL Tiny Leads BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL OR CONSEQUENTIAL DAMAGES, OR DAMAGES FOR LOSS OF PROFITS, REVENUE, DATA OR USE, INCURRED BY YOU OR ANY THIRD PARTY, WHETHER IN AN ACTION IN CONTRACT OR TORT, ARISING FROM YOUR ACCESS TO, OR USE OF, THE SITE.

SOME JURISDICTIONS DO NOT ALLOW THE LIMITATION OR EXCLUSION OF LIABILITY. ACCORDINGLY, SOME OF THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU

Indemnity

You agree to defend, indemnify and hold harmless Tiny Leads, its officers, directors, employees and agents from and against any and all claims, liabilities, damages, losses or expenses, including reasonable attorneys' fees and costs, arising out of or in any way connected with your access to or use of the Site.

Privacy Policy

Tiny Leads is concerned about your privacy and has developed a policy to address privacy concerns. You can find the current privacy policy here.

Applicable Laws

You agree that all matters relating to your access to, or use of, this web site shall be governed by the laws of the country of Spain and the European Union. 

Tiny Leads makes no representation that information on this web site are appropriate or available for use in all countries, and prohibits accessing materials from territories where contents are illegal. Those who access this site do so on their own initiative and are responsible for compliance with all applicable laws.

Contact Information

If you have any questions regarding these Terms of Use, please contact Tiny Leads at info@tinyleads.co.

Copyright / Trademark Information

Copyright 2013, Tiny Leads. All rights reserved. Tiny Leads is a registered trademark. Other names appearing on the Site may be trademarks of their respective owners.